The short version
- Fourteen days from delivery to start a return
- The piece needs to be unused and in its box
- Refunds land back on your original payment method in five to seven working days
- We pay return shipping if the fault is ours, you pay ₹79 if you simply changed your mind
The one exception
Personalised pieces cannot be returned for a change of mind. If we have stitched somebody's initials or a date onto a keychain, it can only ever go to that person.
That said — if the personalisation itself is wrong, misspelt, or badly stitched, that is our mistake and we will remake it free. Send a photo and we will start again.
If something arrives damaged
Photograph it before you do anything else, including the outer box, and message us within forty-eight hours. We will either remake the piece or refund you in full, your choice, and you will not be asked to post anything back.
How to start one
Go to Orders in your account and hit Return next to the piece, or email hello@enchantedloopcreation.com with your order number. A pickup gets arranged within two working days for most PIN codes.
Small wobbles in colour, size or stitch are not defects — they are what handmade looks like. Anything that stops the piece being lovely, however, is on us.
Still not clear?
A real person reads every message, usually within a few hours on weekdays.